Product
What materials are your products made from?
A: Our products are crafted from high-quality, breathable fabrics like cotton, bamboo blends, and performance materials. We focus on comfort, durability, and sustainability, ensuring you feel great wearing them
How do I know what size to order?
A: We provide a detailed size chart for each product on our website. If you’re unsure, we recommend measuring yourself and comparing it to the size guide, or you can contact our customer service for assistance.
Do you offer customization or personalized products?
A: Yes! Some of our products can be customized, such as custom embroidery or graphic design if a product does not have a graphic design and specific color options. Check individual product pages for customization availability.
Are your products suitable for all seasons?
A: We offer a variety of products for every season. From lightweight, breathable clothing perfect for summer, to cozy layers ideal for cooler months, we’ve got you covered year-round.
Payments
What payment methods do you accept?
A: We accept a variety of payment methods including major credit cards (Visa and MasterCard) and other secure online payment gateways, except cash on delivery only within Morocco
Is my payment information secure?
A: Yes, we take your privacy and security seriously. Our site uses SSL encryption and trusted payment gateways to ensure your payment details are kept safe.
What should I do if my payment was declined?
A: If your payment was declined, please double-check your payment details and ensure sufficient funds. If the issue persists, try a different payment method or contact your bank. You can also reach out to our support team for assistance.
Returns
What is your return policy?
A: We offer a hassle-free 24-hour return policy if you are in Morocco only. If you are not completely satisfied with your purchase, you can return it within 24 hours of receiving the product, as long as it is in its original condition. If you are outside Morocco, you can submit your return request within 7 days, please see our return policy page for details on how to process a return.
How do I request a refund?
A: To request a refund, simply contact our customer support team or fill out the return request form on our website. Once we receive and inspect your returned item, your refund will be processed to your original payment method.
How long does it take to receive my refund?
A: Once your return is received and inspected, we’ll process your refund. It typically takes 5-10 business days for the refund to reflect in your account, depending on your payment method and bank.
Can I exchange my product for a different size or color?
A: We do not offer free exchange service during purchase. But if you need a different size or color, just contact our customer support team, and we will guide you through the purchase process or choose the right size for you
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