Privacy Policy

UPDATE: 10/10/2024

at MATRIX TECH value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website www.matrixtech92.com , make a purchase or use our services.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue using our website and our services.

1. Information We Collect
We collect information to provide better services and improve your experience on our website. The types of information we collect include:

A. Personal Information
When you create an account, make a purchase or subscribe, we may collect the following personal information:

Name
Email address
Telephone number
Correspondence address
Payment information (e.g. credit card details, PayPal email)
Username and password to create the account
B. Non-Personal Information
We also collect non-personal information that does not directly identify you, such as:

Browser and device information (e.g., IP address, device type, operating system)

Our website usage data (e.g., pages viewed, time spent on pages, clicks)
Referring website URLs
C. Cookies and Tracking Technologies
We use cookies and other tracking technologies (e.g., web beacons, pixels) to collect information about your interactions with our website. Cookies are small text files that are stored on your device. You can control or disable cookies in your browser settings, but doing so may affect your ability to use certain features of our website.

2. How We Use Your Information
We use the information we collect for the following purposes:

A. Process and fulfill orders
To process transactions and deliver the products or services you purchase
To manage and track your orders
To process payments and provide customer support
B. Communications
To send you updates about your orders, such as confirmations and shipping notices
To notify you of promotions, new product launches, and other marketing materials (if you opt in)
To respond to customer inquiries or support requests
C. Personalization and Improvement
To personalize your shopping experience and recommend products based on your browsing history and preferences
To analyze site traffic and user behavior to improve the functionality of our site and user experience
D. Legal Compliance
To comply with applicable laws, regulations, and industry standards
To prevent fraud and ensure the security of our site and services
3. How We Share Your Information
We do not sell, rent, or trade your personal information with third parties. However, we may share your information in the following circumstances:

A. Service Providers
We may share your personal information with third-party service providers who assist us with functions such as payment processing, shipping, marketing, data analysis, and customer support. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.

B. Legal Requirements
We may disclose your information if required by law, such as to respond to a court order, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.

C. Business Transfers
In the event of a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of the transaction. In such cases, we will notify you of any significant changes in the processing of your personal information.

4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

5. Your Privacy Rights
Depending on your location, you may have certain rights in relation to your personal information, including:

A. Access and Correction
You have the right to access the personal information we hold about you and to request that any inaccuracies be corrected. You can update your account information by logging into your account on our website.

B. Data Portability
You may request a copy of your personal information in a structured, machine-readable format.

C. Deletion
You may request that we delete your personal information, subject to certain legal exceptions (for example, we may need to retain certain information for tax or legal compliance).

D. Opting Out of Marketing Communications
You may opt out of receiving promotional emails by following the “unsubscribe” link in any marketing email. Please note that even if you opt out of marketing communications, you may still receive transactional messages, such as order confirmations and shipping updates.

E. Cookie Preferences
You can control cookies and tracking technologies through your browser settings. You may also choose to opt out of certain third-party promotional messages.